Customer Success

National HMO Success Story

Customer Success - National HMO Success Story

Support for 35 macintosh computers in the creative services department

Creation of a 10/100 intranet built within the structure of the corporate 10-base-t network. this included wiring a local work area with category 5 wiring, terminating all connections, designing structure and installing a 10/100 hub, in addition to a 10/100 bridge.

Design, installation and support of a server environment, featuring an apple network server running AIX, along with support of dual raids.

Design, implementation and support of DLT backup system.

Design and implementation of a preventative maintenance cycle to provide maximum uptime for the users. included creation of "emergency recovery disks" and monthly implementation onsite of routines designed to identify problems before they interfere with the artists, as well as optimizing each machine for peak performance.

Creation of a database of all installed software applications, including serial numbers. Assisted managers in identifying which applications were not within compliance with licensing restrictions, Assisted managers in obtaining site licenses where practical to simplify serial number management; secured annual software maintenance contracts which enabled management to budget maintenance costs for major programs, as well as reduce costs on an annual basis

Sourced, installed and trained staff on "pre-flight" software assisting staff in identifying problems which were causing their work to fail in the imaging or film-creation process. Reduced costs and enabled staff to better meet deadlines, as well as create a better end product.

Provided day-to-day on-call support to staff, assisting by telephone when possible, and on-site as needed in resolving equipment and/or software issues. Services included support for desktop units, server, raid units, backup tape units, scanners, printers (color and black/white), removable media units (zip, syquest, magneto-optical, cd-rom burners), network hardware (network cards, hubs, bridges, wiring), special peripherals (trackballs, custom keyboards, tablet input units, label printers)

PBS Success Story

Customer Success - PBS Success Story

When one of the largest PBS stations in the United States needed quality onsite training and support for their intranet system, where did they turn?

Maccimizer, of course.

We have been using the intranet/email system used by this, and every PBS station nationwide since 1992.

We were able to provide them with quality onsite training for their administrative staff, along with follow up phone support after the training.

For more information about our quality training services, or about the system that links the entire PBS system together nationwide, contact us today.

Multinational Entertainment Success Story

Customer Success - Multinational Entertainment Success Story

Multi-national entertainment organization with billions of dollars worth of film production and sales annually

Services provided included consulting for upgrade of closed intranet system used for secure transmission of confidential information including financial reporting, budget reporting, up-to-date film production information for those in the field, and access to a film-related database system.

Evaluated and recommended upgrade of existing system to new system that would be 100% y2k compliant as well as provide significantly improved services to all users

Installed and provided troubleshooting during the installation process. Provided post-installation support and advanced training program for system administrators.

Printer Success Story

Customer Success - Printer Success Story

Created web site for company which resulted in contacts from several new potential clients, including one company with 109 branch offices

Created online database system so that the shop could enter inventory levels online, which could be accessed online by major customers over the www. This strengthened the relationship with a nationwide corporate customer.

Created intranet site to enable shop to more easily transfer information with clients and service providers. Intranet site allowed transfer of much larger file sizes (>70mb) with much greater ease-of-use than ftp or other methods. This system does not require binhexing or uuencoding/decoding of files, reducing time and possibility of error

Established email system for company, allowing easier transport of smaller jobs with key clients. Created multiple mailboxes, aliasing where appropriate to allow management to more easily distribute tasks as needed

Provided consulting for company on software and hardware purchases, assisting company to keep current with software and hardware, and continue to grow in their ability to provide service to their end users.

Provided software support and consulting for industry-specific products such as quarkxpress, adobe illustrator, flightcheck and adobe acrobat. Also provided support for specific pc applications running within the virtual pc environment

Provided support for pc-based notebook computers, troubleshooting and installing peripherals.

Provided design, support and implementation of company network including 10/100 ethernet network which is category 5e (gigabit ready), also including wireless networking capacity for portable units.

Provided backup proofreading and production capacity as needed to support major clients.

Advertising Agency Success Story

Customer Success - Advertising Agency Success Story

We provided Macintosh Support to an Advertising Agency handling multiple national accounts. Services included senior-level support to the Advertising Agency for Macintosh and PC desktop units, network, server and intranet applications including:

Design and implementation of Advertising Agency network, serving over 40 nodes with a mixed environment of pcs, macs, various printer and scanning peripherals. Network design for the Advertising Agency included 10/100 switch, 3 network servers, internet firewall, internet router, intranet and ftp server, category 5e gigabit-ready copper network.

Installation and configuration of Macintosh OS X server for Ad Agency, including FTP and WWW serving capabilities, net-boot and Apple File Services over TCP/IP. Installation of users, user groups, management of security issues.

Support manager in developing intranet use policy for the Advertising Agency as well as setup and implementation of oversight and reporting mechnisms for internet usage.

Assist manager in design and implementation of backup strategy for multiple servers providing maximum ability to recover lost/damaged work, as well as a backup strategy in case of complete failure or loss of equipment at the Ad Agency.

Day-to-day backup support for Advertising Agency designers, including Mac Support for users with desktop hardware/software, server issues, intranet issues, and Macintosh software issues. This includes Mac Support to the Ad Agency by phone and on-site as needed. Support for issues which involved Macintosh and PC (cross-platform issues).

Training and Mac Support provided for various software packages common to this Ad Agency, including FlightCheck "preflight" software, QuarkXPress, Adobe Photoshop and Adobe Acrobat.